DJI Reviews

Great products, but unfortunately not so great customer service or warranty cover.
I now own three DJI items, including the Osmo Pocket, Osmo Pocket 2 and a large DJI Gimbal. They have all been great products and no complaints in that regard.
However, through my own fault, the Osmo Pocket fell from a height and broke, only a week before travelling to the Lake District in 2021. Knowing it couldn't be repaired and returned in time, I bought an Osmo Pocket 2 (ouch) and again, a great product.
Upon returning, I then went through the process of contacting DJI and raising a repair ticket, to have the original Osmo Pocket looked at, repaired and returned to me. I had the full expectation, this wouldn't be an issue, especially as it was well within it's one year warranty, and the guide included with the item, states it has a one year warranty from the date of purchase. So all good!
Handed the item for a delivery driver, and a few days later I had confirmation of it arriving in Germany from the UK (at no cost to me).
A short time later and email arrived, and this time essentially asking I pay around EU 112 to have it repaired, because "physical damage" isn't covered.
As you can imagine, I was surprised and shocked!
I opened an online chat with DJI to query this, and was bounced around 4 different departments, and still had no explanation by the end.
It wasn't until I had an email, which I then replied to, that it was clarified.
But no warranty cover, for physical damage, on a product built and designed, to be used outdoors, walking, running, hiking, underwater (in a protective case), cycling and more?
That just makes no sense to me. It's an item, much like many things DJI creates, designed to be used outside, in treacherous places where a fall or drop is to be expected.
I've essentially instructed the item be sent back to me, still damaged, and I will take this to Amazon to have it looked at, as they seem to be a lot more welcoming to the idea of assisting me.

Ordered foam for fpv goggles and they sent wrong item (inspire phone holder) they took 10 days to accept their mistake by which time I’d requested a refund and opted to purchase from a local store which had next day delivery. Over email they’ve said I will get a refund but I’ve just had a confirmation of postage of the item. So gonna have to send that one back as I don’t need a spare foam piece.
Really surprised by the poor service, if they’d just accepted their fault and sent the item straight away I’d have understood but dragging their heels for 10 days..
I feel for anyone who’s had issues with drones costing thousands and have learnt never to buy from their store again.

Got a DJI mavic mini for Christmas. Excited to try it out started flying over an open field with a tower power line going across it. What I didn’t realize is there were very small wires strung across the top of the tower and unfortunately I hit the top wires and my mini came crashing down. Luckily I had DJI refresh, sent my broken drone in and a week and a half later got a new one. Excellent service would highly recommend

I RECEIVED MY NEW MINI 2 THIS MORNING AND IM UTTERLY SPEACHLESS THAT I SPENT RATHER A LOT OF MONEY ON SUCH A SMALL PRODUCT!!!
IVE UPGRADED FROM THE MINI 1 SO I KNEW EXACTLY WHAT I WAS BUYING WHICH HAS COME IN A LITTLE HANDY REALLY!!! I CAN USE THE MAINS CHARGER FROM MY OLD MINI 1 BECAUSE THE NEW MINI 2 (i really honestly can't believe what im about to mention) ISN'T SUPPLIED WITH THE NEW MINI 2!!! "THIS IS TOTALLY AND UTTERLY OUTRAGEOUS AS FAR AS I'M CONCERNED"
I SPOKE TO ONE OF THE DJI SUPPORT TEAM ON FACEBOOK CHAT ABOUT MY ISSUE BECAUSE I THOUGHT IT WAS MISSING FROM THE PACKAGE!!! I WAS TOLD BY THE SUPPORT TEAM THAT I WOULD HAVE TO PURCHASE THE MAINS CHARGER SEPARATELY BELIEVE IT OR NOT!!!
OH MY GOD!!! I'M ABSOLUTELY STUNDED AT THE GREAT GREEINESS OF THIS MARKET DOMINATING COMPANY!!!
"I AM TOTALLY AND UTTERLY DISGUSTED"

How can they get it so wrong?
2 orders now that haven't been delivered. Constantly told that the orders are being canceled and returned, but then receive an email from DHL saying they are going to deliver, but then don't deliver.
I have now had multiple people say different things including that I should have a full refund within 7-14 days through to saying it has been delivered.
I have been promised multiple calls from supervisors and not received any- today I asked what the acceptable response time is, to which they say there isn't one.............apparently I MIGHT receive a call at some point during working hours next week!!
I have requested an address so that I can start legal proceedings. They however refuse to provide them.
What a bunch of crooks.

From the beginning to the end of the whole process to repair/replace the faulty part of my Mavic Air drone (including initial data-entry, phone calls, online questionnaire, shipping label, monitoring, repair, and delivery back to me), everything unfolded in a genuinely friendly, effective, and perfect manner. Thank you very much again!

They were very responsive to my replacement request. Total time from beginning to end was about 2 weeks.

The drone is good. The customer service is bad. The different departments are not coordinated with each other. Different people will give you differnt answers.
Follow through is poor. Replies can take a long time. I'm currently waiting one week now since my original email to the person who has been handling my concern

Don't buy the wide angle lens for the Pocket or Pocket 2. I bought one and the first time I used it the gimbal thought it was dropping so spun around into gimbal protect mode which caused the lens to flick off and I completely lost the lens. Complete waste of money and DJI have clearly not done enough work yet to make the lens compatible with the gimbal.

I have been flhying analog FPV for two years before I encountered the DJi digital FPV system. The difference is miles apart. The video is clearer and there are less breakups. Also, I don't get the appeal of people building their own drones when there's always an easier way to do it. Since I don't fly for sport the VERY SMALL latency does not bother me. I'm never going back to analog again!

Timely and efficient repair. Follow up was great.

A DJI Zenmuse X5S 15 mm lens developed a spec of loose material inside the lens that appeared on captured images. I initiated an Online Repair Request on the DJI Service Center web page and sent in the lens using the shipper tag they generated. Upon their receipt, they quickly assessed the lens and sent it back (actually a new replacement) just one week later. DJI's repair process was very simple, effective, and expedient. Couldn't have been better! Thank you DJI!!